Frequently asked questions

Who is DRC?

Dental Risk Company (DRC) is a registered managed care organisation that specialises in managing a medical scheme's dental risk. DRC was established in 2001 and has grown from strength to strength over the last eight years, and currently administers dental benefits for more than 35 different scheme options. Should you have dental queries you are welcome to contact our call centre at 012 741 5101 and an agent will be glad to assist you. If you prefer to communicate via e-mail, you can address any queries to enquiries@dentalrisk.com, for provider enquiries please direct your enquiries to network@dentalrisk.com
 
How does the claim process work?

Member Refunds- Please send your claim and proof of submission to claims@dentalrisk.com ,once you have received your payment a statement will be sent to you as confirmation. Provider Payments – When claiming on behalf of the member, please send your claim to claims@dentalrisk.com and you may either follow up on the account through the use of our DRC call centre or via our enquiries department at enquiries@dentalrisk.com

Please note the following options must submit claims to the scheme directly: Discovery, Bankmed, Remedi, Anglo-Medical Scheme, Profmed and Fedhealth
 
Can I consult members while not being a contracted network provider?

Yes, we have non-network options that may go to any dentist. However, it is advisable to contact our DRC call centre to confirm dental benefits and to verify the patient’s membership. Kindly contact our DRC call centre on 012 741 5101 for more information.
 
What do I need to do when services need pre-authorisation?

Before proceeding with any specialised dentistry, please send the quotation, motivation (and x-rays if required) to auth@dentalrisk.com for processing. Kindly be advised that the authorization request will take 2-3 working days to be finalized and our Authorizations Department will inform you on the outcome of your request.
 
How do I become a contracted provider?

Kindly send your request to network@dentalrisk.com and our agents will contact you on the way forward.